Help & Support

Sign up free from the Log In page with your email or Google account. Owners can add their dog's profile right away. Providers apply separately at /apply — no account needed to start an application.

Use Book Services: filter by service, your city or 5-digit ZIP code with a mile radius, your dates, and number of dogs — in a list or on the map. Search matches each provider's declared service area, not just their home city.

Dog walking, pet sitting, overnight care, drop-in visits, dog training, and grooming — plus recurring community group walks you can join from the events calendar.

Open a provider's profile, choose the service and dates, and send a booking request. Your card is authorized at that point but only charged when the provider accepts.

From your dashboard, open the booking and cancel or message your provider to reschedule. Cancellations made more than 24 hours in advance receive a full refund.

Before a first booking, providers meet you and your dog to talk through routines and make sure the fit is right. Community pack walks are also a low-pressure way to meet providers before booking anything.

As early as you can for holidays and busy weekends — popular providers fill up. For everyday walks and drop-ins, many providers accept requests on short notice depending on their availability.

You're never charged for care you didn't receive — the payment hold is released or refunded in full, and we'll help you find another provider.

Payments run through Stripe. Your total is itemized before you book: the provider's rate, any additional-dog rate, any add-ons you chose (like a bath), and a 5% service fee. No hidden charges.

Your card is authorized when you send the request and captured only when the provider accepts. If the request is declined or expires, the hold is released.

Cancellations more than 24 hours in advance are refunded in full automatically. For anything else, contact support and we'll review it directly — we're founder-run, so a person reads every request.

All major credit and debit cards, processed securely through Stripe.

Every application is read by a person — never approved by an algorithm. Applicants consent to a background check, review happens before approval, and every provider completes a nine-module certification (behavior, first aid, safety, emergencies, professional conduct) before their profile can take bookings.

Contact us immediately through the app or /contact. Providers are trained in first aid and emergency procedures as part of certification, and we work issues directly with you — no ticket queue limbo.

HausDogs doesn't currently provide an insurance policy. What we do provide: providers vetted before approval (individuals background-checked and certified, facilities verified on credentials and insurance); payment that's only captured when a provider accepts; reviews that come exclusively from completed bookings; and direct, founder-run support if anything goes wrong.

Use /contact or reply to any booking email. Reviews also matter: only clients with completed bookings can leave them, so your feedback directly shapes a provider's standing.